Who Uses Mystery Shopping?

• Banks
• Food outlets
• Manufacturers
• Call Centres
• Clubs
• Government agencies
• Hospitals
• Car dealers
• Franchise operations
• Promotions agencies
• Hotels
• Restaurants
• Movies
• Theatres
• Recreation parks
• Transportation systems
• Fitness/health centres
• Property management firms
• Freight/courier services
• And many more

How we pick a Mystery shopper

V&S Research mystery shoppers around Australia. We tailor our programs personally to ensure quality, consistency and effectiveness of program results.

We interview all shoppers to build a rapport and establish personal relationship to provide the correct quoter for our scenarios.

Mystery shoppers are picked and briefed personally by phone or in a group for each assignment and because we only use web access all assignments are scheduled, completed and edited via our wed-based report on time.

Who can be a Mystery Shopper?

Any participant who like to shop and have the ability to meet assignment requirements.

We do all the work to obtain and train an anonymous participant to suit a certain role on a set day and perhaps a time also needs to be located. The Mystery shopper familiarise themselves with the questionnaire, Attending the sit completes the questionnaire on-line,
e-mailing it back with in a given time frame.

Rules Shoppers must know.

We count on shopper's assignments and as a result of that we look for a number of details.

• Spend time reading the brief and questions.
• Answer them with lots of vital comments. Writing a lot of comments when need be helps the client to understand where and what their staff are doing and if they know their product in some instance.
• Be as observant as possible in what you see and hear be objective and writ complements when seeing fit. Don't be subjective. Remember this is about the client and his service not your personal opinion.
• Under no circumstances should information be given to a third party and the person allocated for the job should not ask any other party to do it on their behalf.
• All payments will be debated in a bank account at the end of each month. And all receipts must be sent to be paid
• Payments are according to the type of assignments you have been allocated as we deal with the more exclusive clients eg Test-driving a Mercedes Bens.

Case Study

A client was quite pushed for time, as he needs results because a mystery shopper from another agency was not briefed and the report needs to be written up on time. He came to us the assignment was preformed in an orderly manner.

What he wrote:

"Customer was extremely happy as your service in finding the participants and briefing them correctly prompted awareness in the business and consistent delivery and the reports trucked the trends in the business"

My client wrote his report on the requested deadline and through that repeated business was assigned.

Back in early January 2003 a major client called me up with the idea of a possible market research.

Some questions where asked by the client and a quote was needed for a project that they were launching soon. So they need results.

This is what was written:

"A quick note to say how happy I am with the service you provided. When I came to you at first I need the quickly get a shoppers program of the ground and you did that in record time.

Not only did you meet the deadline but also you added valuable insights into the project.

The store was so happy with our objective point that they in turn done more mystery shoppers programs and even recommend other clients".

So by the things we are sure of and how we take pride in what we do that can only mean results for you and for us.